Alorica Philippines - 15K SIGN-ON BONUS! ALORICA BPO Retail VOICE Account. Up to 19,500/monthly

Location Blue Wave Mall, Sumulong Highway, Marikina, Metro Manila, Philippines

Job Description

Job Title: 15K SIGN-ON BONUS! ALORICA BPO Retail VOICE Account. Up to 19,500/monthly Location: Quezon City Job Type: Full-time Experience Level: Entry / Mid / Senior Industry: BPO

About the Role

Join our dynamic team at Alorica Philippines as a Retail Voice Account Representative. In this role, you will be responsible for providing exceptional customer service to retail clients, handling inquiries, resolving issues, and ensuring customer satisfaction. You will be part of a collaborative team environment, utilizing various tools and resources to deliver high-quality service.

Key Responsibilities

Handle inbound customer inquiries and issues professionally and efficiently
Provide accurate information about retail products, promotions, and services
Resolve customer concerns and escalate complex issues as needed
Document all customer interactions and update records accurately
Collaborate with team members to ensure consistent service delivery
Meet performance targets and KPIs set by the company

Qualifications

Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Previous customer service experience is a plus
High school diploma or equivalent
Strong problem-solving skills and attention to detail
Basic computer proficiency

Benefits

Competitive salary up to 19,500/monthly ?
15K SIGN-ON BONUS ?
Health and wellness benefits ?
Career growth opportunities ?
Fun and inclusive work culture ?
Training and development programs ?

Why Join Us

At Alorica Philippines, we foster a supportive and collaborative work environment where team members are valued and empowered. We offer opportunities for career advancement, provide the latest tools and technology for success, and prioritize employee development. Join our team and be a part of something special at Alorica Philippines.

How to Apply

To apply for the Retail Voice Account Representative position, please visit our company website and submit your application online. We look forward to considering you for this exciting opportunity at Alorica Philippines.

Skills Required

Analytical Skills
Calm Under Pressure
Open to Flexible Schedules
Attention to Detail
Empathetic to Customers
Positive Attitude
Strong Communication Skills

Qualification Required

High School Graduate

0 Shares
1. Facebook
2. Twitter
3. WhatsApp
4. Linkedin

What this jobs offers

About Alorica Philippines Read more about Us

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com