Alorica Philippines - 15,000 Signing Bonus l Customer Service Representative l Retail Account

Location 2310 Chino Roces Ave, Makati, Metro Manila

Job Description

JOB TITLE: Customer Service Representative
LOCATION: Makati City
EXPERIENCE: Entry Level

About the Role

Ready to take your customer service skills to the next level?
Join Alorica Philippines as a Customer Service Representative for our Retail Accounts! Be part of a fast-growing, energetic team that delivers outstanding service to retail clients nationwide. In this role, you’ll handle inquiries, solve problems, and create meaningful interactions that keep our customers coming back.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
Provide accurate product information, assist with orders, and resolve issues efficiently.
Handle customer complaints with patience and a solution-driven mindset.
Identify opportunities to upsell products and services that add value to customers.
Work collaboratively with team members to achieve performance goals and KPIs.
Keep detailed and accurate records of all customer interactions and transactions.

Qualifications

Excellent communication and interpersonal skills.
Strong problem-solving and multitasking abilities.
Comfortable working in a fast-paced, team-oriented environment.
Proficient in MS Office and CRM tools.
High school graduate or equivalent.

What’s in It for You

Competitive salary plus performance-based incentives.
Comprehensive healthcare coverage for you and your dependents.
Career advancement opportunities within Alorica.
Paid training and continuous development programs.
Fun, inclusive, and supportive workplace culture.
₱15,000 Signing Bonus when you join our team!

Skills Required

Qualification Required

High School Graduate

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What this jobs offers

About Alorica Philippines Read more about Us

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com