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Quality Supervisor - Healthcare Account

Quality Supervisor - Healthcare Account

Alldigitech Manila Inc.

Alldigitech Manila Inc - One World Square 33.78 km

  • Day 1 HMO Day 1 HMO

Quality Supervisor - Healthcare Account

Quality Supervisor - Healthcare Account

Alldigitech Manila Inc.

Alldigitech Manila Inc - One World Square 33.78 km

  • Day 1 HMO Day 1 HMO

Alldigitech Manila Inc. Alldigitech Manila Inc. - Quality Supervisor - Healthcare Account

Location Upper McKinley Hill, Taguig, Metro Manila, Philippines

Job Description

Essential Functions/Responsibilities

  • Provides coaching and mentoring to agents in order for them to improve on their performance
  • Performs Monitoring and provides feedback to the Management Team and to the Client
  • Lead a team of Quality Analysts
  • Participates and coordinates in Quality Calibration Sessions with the clients and the management team

 

Qualifications

  • Candidate must at least be a high school graduate, senior high school graduate, associate graduate, and/or college level
  • Candidate must have at least one year of experience as a QA in a BPO company
  • Excellent communication skills, both in written and oral
  • Must be willing to work on a shifting schedule and work on-site in Market! Market! BGC

Skills Required

  • Strong Communication Skills
  • Attention to Detail
  • Analytical Skills

Qualification Required

  • High School Graduate

What this jobs offers

Alldigitech Manila Inc. About Alldigitech Manila Inc. Read more about Us

Alldigitech Inc (NSE – ALLDIGI) India is a pure play, third-party Business Process Outsourcing (BPO) Company offering both voice and non-voice services on a blended delivery platform.