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4 Jobs Available

URGENT! WFM Supervisor| Teleperformance Alphaland, Makati

URGENT! WFM Supervisor| Teleperformance Alphaland, Makati

Teleperformance Philippines

Teleperformance Alphaland 30.25 km

URGENT! WFM Supervisor| Teleperformance Alphaland, Makati

URGENT! WFM Supervisor| Teleperformance Alphaland, Makati

Teleperformance Philippines

Teleperformance Alphaland 30.25 km

Apply and get up to 23K/month |Financial Account hiring |Onsite at SM Megamall!

Apply and get up to 23K/month |Financial Account hiring |Onsite at SM Megamall!

Concentrix

Concentrix SM Megamall 34.22 km

Earn Up to 18,000 Monthly

Apply and get up to 23K/month |Financial Account hiring |Onsite at SM Megamall!

Apply and get up to 23K/month |Financial Account hiring |Onsite at SM Megamall!

Concentrix

Concentrix SM Megamall 34.22 km

Earn Up to 18,000 Monthly

Be part of our Team at SM Megamall up to 23K/month |Financial Account hiring!

Be part of our Team at SM Megamall up to 23K/month |Financial Account hiring!

Concentrix

Concentrix SM Megamall 34.22 km

Earn Up to 18,000 Monthly

Be part of our Team at SM Megamall up to 23K/month |Financial Account hiring!

Be part of our Team at SM Megamall up to 23K/month |Financial Account hiring!

Concentrix

Concentrix SM Megamall 34.22 km

Earn Up to 18,000 Monthly

SM Megamall hiring for Financial Account up to 23K/month |Apply now!

SM Megamall hiring for Financial Account up to 23K/month |Apply now!

Concentrix

Concentrix SM Megamall 34.22 km

Earn Up to 18,000 Monthly

SM Megamall hiring for Financial Account up to 23K/month |Apply now!

SM Megamall hiring for Financial Account up to 23K/month |Apply now!

Concentrix

Concentrix SM Megamall 34.22 km

Earn Up to 18,000 Monthly

Teleperformance Alphaland Teleperformance Alphaland - URGENT! WFM Supervisor| Teleperformance Alphaland, Makati

Location Alphaland Southgate Tower, 2258 Chino Roces Ave, Makati, Metro Manila, Philippines

Job Description

  • Responsible for leading a team of Mission Control (Real Time / RTA) analysts and schedulers. Responsible for the performance of this team on its defined objectives.
  • Act as the WFM point of contact for all assigned projects.
  • Co-ordinate and collaborate with operations and other departments to ensure smooth functioning of the production enviornement. Recommend procedural and operational guideline changes to improve communications and operational efficiency.
  • Maintain confidentiality relative to organizational strategies, objectives, and practices.
  • Participate in functions/meetings as required.
  • Work on special projects as needed.

Required Skills: 

  • Minimum 3 year WFM experience in a call center
  • Ability to understand, analyze and report on call center metrics.
  • Must demonstrate good analytical, numerical, and problem solving skills.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be enterprising, diplomatic and proactive in solving problems.
  • Ability to work with and apply to practical situations mathematical concepts such as addition, subtraction, multiplication, division, fractions, percentages, and ratios.
  • Excellent verbal and written communication skills. Ability to effectively present information across all levels of the organization.
  • Strong organizational skills and the ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail in a challenging, fast-placed, shifting priority environment.
  • Proficient in MS Excel.
  • Proficient in any WFM Software (Blue Pumpkin, IEX, Aspect etc)
  • Flexible schedule and impeccable attendance record.
  • Ability to write reports, business correspondence, and procedure manuals.

Skills Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • College Graduate

What this jobs offers

Teleperformance Alphaland About Teleperformance Alphaland Read more about Us

Teleperformance is a global digital business services company. 

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