Job Description

About this role:

Wells Fargo is seeking an Associate Fraud & Claims Operations Representative who'll support business functions including but not limited to Non-Fraud, Fraud Detection or Claims Assistance.

In this role, you will:

• Support and capture all pertinent information from customers about their claims
• Conduct research and provide updates on status of new and existing claims
• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
• Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
• Receive direction from team lead and escalate questions and issues to more experienced roles
• Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Required Qualifications:

• 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1+ year of experience in banking and financial services or equivalent is preferred but not required.

Job Expectations:

• Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays
• Must be open to split day-offs/ rest days
• Must be amenable to work in McKinley, Taguig
• Must be willing to support voice function

Qualification Required

• College Graduate