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Everyday Banking Customer Success Representative (CSR)

Everyday Banking Customer Success Representative (CSR)

Wells Fargo

Wells Fargo Mckinley, Taguig 34.13 km

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Everyday Banking Customer Success Representative (CSR) Wells Fargo Mckinley, Taguig - Everyday Banking Customer Success Representative (CSR)

Location Wells Fargo EGS, LLC - Philippines, Wells Fargo Drive, McKinley Hill Dr, Taguig, Metro Manila, Philippines

Job Description

In this role, you will:

  • Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
  • Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations
  • Regularly receive direction from management, escalate questions and refer more difficult issues to staff
  • Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
  • Interact with experienced representatives on difficult issues
  • Be responsible for coaching new hires and less experienced staff
  • Respond to inquiries and issues from customers

 

Required Qualifications:

  • 6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent

 

Job Expectations:

  • Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays.
  • Must be open to split day-offs/ rest days.
  • Must be amenable to work in McKinley, Taguig.
  • Must be willing support voice function.

 

Skills Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • Undergraduate

What this jobs offers

Wells Fargo Mckinley, Taguig About Wells Fargo Mckinley, Taguig Read more about Us

Wells Fargo Philippines is a critical component of Wells Fargo’s (Wells Fargo Bank, N.A.) strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo in the Philippines

engages in application development and support, testing, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. The entities currently have offices in Taguig City, Metro Manila.

  • Wells Fargo Mckinley, Taguig
  • Wells Fargo Mckinley, Taguig
  • Wells Fargo Mckinley, Taguig
  • Wells Fargo Mckinley, Taguig