Job Description

So what does a Fleet Response Specialist really do? Think of yourself as the backbone of the company, not just anyone who is qualified for this role! We make sure we get the best of the best. After all, we are a ridiculously good company with our employees being top-notch. So come on, we need your full concentration on what it's like being a Fleet Response Specialist. Imagine yourself going to work with one thing on your mind: to provide the best support experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, measured by different performance metrics As a Fleet Response Specialist, you will be on the cutting edge of self-driving technology. You will interact with artificial intelligence, to identify and correct any issues. This role is ideal for a candidate who is: very detail-oriented can look at multiple computer screens at once intelligently identify what is showing on the screens quickly adjust as needed. Think of it as a flight simulator, for self-driving vehicles while also being an investigator. Fun, challenging, and rewarding, and the best part, we will teach you all you need to know to use this technology (some basic requirements are needed at the time of hire). You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will identify and escalate priority issues. You will also document all information according to standard operating procedures. You must always strive for excellence and ensure duties are handled professionally based on the Guidelines set by the Client. You will meet and exceed client KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. You will also participate in all Internal and External training and/or seminars. You must have knowledge, understanding, and compliance with TaskUs

Qualification Required

• College Graduate