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12 Jobs Available

Sutherland

Sutherland Shaw 32.06 km

Technical Sales Associate | Shaw | Web Hosting

Earn Up to 20,000 Monthly

Sutherland

Sutherland Shaw 32.06 km

Web Hosting Support Associate

Earn Up to 28,000 Monthly

  • Work From Home

Sutherland

Sutherland Taguig 34.08 km

Customer Service Associate - Telco Account | Taguig

Earn Up to 20,000 Monthly

  • Day 1 HMO

Sutherland

Sutherland Carmona 44.35 km

Cantonese Speaking Representative

Earn Up to 70,000 Monthly

  • Work From Home

Sutherland

Sutherland Carmona 44.35 km

Technical Support Associate | Carmona

Earn Up to 17,000 Monthly

  • Work From Home

Sutherland

Sutherland Carmona 44.35 km

Customer Service Associate | Telco Account | Carmona

Earn Up to 19,000 Monthly

  • Work From Home

Sutherland

Sutherland Clark 71.55 km

Customer Service Associate

Earn Up to 18,000 Monthly

  • Joining Bonus

Sutherland

Sutherland Clark 71.55 km

Customer Service Associate | Telco Account | Clark

Earn Up to 19,000 Monthly

  • Work From Home

Sutherland

Sutherland Tarlac 103.48 km

Customer Service Associate

Earn Up to 25,000 Monthly

Sutherland

Sutherland Tarlac 103.48 km

Customer Service Associate - Telco Account | Tarlac

Earn Up to 20,000 Monthly

  • Work From Home
  • Day Shift
  • Day 1 HMO

Sutherland

Sutherland Camsur 292.03 km

Customer Service Associate | Camsur

Earn Up to 15,000 Monthly

  • Work From Home

Sutherland

Sutherland Davao 988.13 km

Customer Service Representative

Earn Up to 20,000 Monthly

  • Day 1 HMO
  • Joining Bonus

Sutherland Shaw - Technical Sales Associate | Shaw | Web Hosting

9F Shaw I.T. Center 360 Shaw Blvd cor. Nueve de Pebrero St. Brgy. Addition Hills, San Felipe Neri Mandaluyong City

Job Description

As an Inbound Voice Consultant, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone or chat. You are also expected to: KEY RESPONSIBILITIES: Resolve customer issues and upsell; Identify and relate with various customer needs and scenarios; Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner; Remain updated in client and industry led processes, technology applications, utilities, and products; Utilize various client based tools and applications for customer management and servicing; Transfer customers to appropriate departments when required; Conduct data entry, documentation, and case management; Work and partner with others within a team-based environment; and Achieve and maintain required metrics and goals. MINIMUM QUALIFICATIONS: Finished at least 2 years in college (or High School Graduate + relevant work experience) At least 1 year of work experience within the same industry Excellent English verbal and written communication skills Excellent computer skills (Internet and website technologies) Strong background in Sales Willing to work in night shift or shifting schedule/ Holidays/Weekends Good customer service and problem solving skills

Skills Required

  • Problem Solving Skills
  • Analytical Skills
  • Attention to Detail
  • Strong Communication Skills

Qualification Required

  • High School Graduate

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