1. Sort & Filters Reset
  2. Reset

4 Jobs Available

Alorica Philippines

Alorica - Mezza 30.30 km

Quality Assurance Associate

Earn Up to 22,000 Monthly

Alorica Philippines

Alorica - MJ Plaza 30.65 km

Sr Workforce Analyst (Capacity Planning)

Earn Up to 37,500 Monthly

Alorica Philippines

Alorica - Fort 34.08 km

IT Application Development Programmer Analyst II

Earn Up to 110,000 Monthly

Alorica Philippines

Alorica - Cubao 34.37 km

Quality Assurance Supervisor

Earn Up to 35,000 Monthly

Alorica - Mezza - Quality Assurance Associate

Mezza Residences Tower 2, Gregorio Araneta Ave, Quezon City

Job Description

Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific feedback to supervisory and management staff regarding agent performance. Participate in internal/external calibrations to ensure thorough understanding of client requirements.

Skills Required

  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate

What this jobs offers

About Alorica - Mezza Read more about Us