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7 Jobs Available

Alorica Philippines

Alorica - Fort 34.08 km

IT Service Desk Associate (Project Based)

Earn Up to 20,000 Monthly

  • Work From Home

Alorica Philippines

Alorica - Fort 34.08 km

ServiceNow Application Developer | Temporary WAH

Earn Up to 100,000 Monthly

  • Work From Home

Alorica Philippines

Alorica - Fort 34.08 km

Data Security Supervisor (IAM) | Temporary WAH

Earn Up to 93,000 Monthly

  • Work From Home

Alorica Philippines

Alorica - Fort 34.08 km

Telecommunications Engineer III | Temporary WAH

Earn Up to 140,000 Monthly

  • Work From Home

Alorica Philippines

Alorica - Fort 34.08 km

Sr SOC Analyst | Temporary WAH

Earn Up to 150,000 Monthly

Alorica Philippines

Alorica - Fort 34.08 km

Data Security Analyst III (CSIRT) | Temporary WAH

Earn Up to 130,000 Monthly

Alorica Philippines

Alorica - Fort 34.08 km

Data Engineer – ETL | Temporary WAH

Earn Up to 95,000 Monthly

  • Work From Home

Alorica - Fort - IT Service Desk Associate (Project Based)

6th Floor, Philplans Corporate Center, 10th Ave. cor. Kalayaan Ave., Bonifacio Global City, Taguig City, Philippines, 1634

Job Description

DESCRIPTION: Provide first level of end user support via telephone and chat conversations by diagnosing and resolving VPN, hardware, applications, and operating systems issues. PRINCIPAL RESPONSIBILITIES: •Ensure customer satisfaction by responding to calls and chats to Service Desk. •Provide technical support to computer end users via the following methods: phone, chat, email, or remote access. •Conduct 1st level problem determination using documented procedures and available tools. •Log, track, and close Incident Tickets and IT Service Requests in Service Now. •Record problem symptoms and status information in a timely manner to escalate and communicate with the appropriate IT staff. •Maintain and enforce company policies and standards regarding use of hardware, software and information resources. •Provide feedback to management concerning possible problems or areas of improvement. •Make recommendations to implement improved processes. •Perform other duties as assigned by management.

Skills Required

  • Creative Thinker
  • Problem Solving Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • College Graduate

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