Job Description

Job Title: Telco Customer Representative | Voice/Non-Voice | Earn Up to ₱24,500 + ₱30K Sign-On BONUS!

Location: Quezon City Job Type:

Full-time Experience Level: Entry 

Industry: BPO

About the Role

Join our dynamic team at Alorica Philippines as a Telco Customer Representative. In this role, you will be responsible for assisting customers with their telecommunications inquiries and issues, both over the phone (voice) or through written communication (non-voice). You will work in a collaborative team environment, utilizing cutting-edge tools and technologies to provide exceptional service and support to our valued customers.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, or chat
• Provide assistance and solutions to customers regarding billing, technical issues, and service activations
• Efficiently resolve customer complaints and issues to ensure customer satisfaction
• Document all customer interactions accurately and professionally
• Meet and exceed established performance goals and metrics
• Collaborate with team members and other departments to ensure seamless customer experience

Qualifications

• Excellent communication skills, both verbal and written
• Strong customer service orientation
• Ability to multitask, prioritize, and manage time effectively
• Basic computer proficiency and familiarity with CRM systems
• Previous experience in a customer service role is a plus
• High school diploma or equivalent

Benefits

• Competitive salary with additional performance-based incentives ?
• Healthcare coverage and benefits ?
• Career growth opportunities and training programs ?
• Fun and inclusive team environment
• Employee discounts and rewards program
• Flexible work schedule options

Why Join Us

At Alorica Philippines, we value teamwork, innovation, and career development. We provide our employees with the tools and resources they need to succeed in a fast-paced and rewarding environment. Join our team and experience the unique culture that sets Alorica apart from other BPO companies.

How to Apply

To apply for the Telco Customer Representative position at Alorica Philippines, please visit our company website and submit your application online.

Qualification Required

• High School Graduate