Job Pitch

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Cainta, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cainta, Monday to Friday from 10am to 4pm at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.

What You’ll be Doing

Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

Job Description

During a Typical Day, You’ll

•  Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
•  Respond to inquiries with active listening – identifying additional needs and supporting any upgrades in products and services
•  Open and maintain customer accounts and information
•  Resolve technical issues with patience and understanding
•  Positively participate in company events, team activities, and continuous learning

What You Bring to the Role

•  Welcome both entry-level candidates and experienced call center professionals
•  Completed high school graduate (old curriculum) or equivalent
•  Recognize, apply and explain your product or service knowledge
•  Computer experience

What You Can Expect

•  Supportive of your career and professional development
•  An inclusive culture and community minded organization where giving back is encouraged
•  A global team of curious lifelong learners guided by our company values
•  And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/phl/ for more information.

Qualification Required

• Vocational