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Application Support

Application Support

Information Professional Inc.

Information Professionals Inc. 33.94 km

Earn Up to 25,000 Monthly

  • Work Hybrid Work Hybrid

Application Support Information Professionals Inc. - Application Support

Location Taguig, Metro Manila, Philippines

Job Pitch

Qualifications:

  • Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably with 6 months experience with insurance and financial industry.
  • Knowledgeable with ticketing systems such as Remedy and ServiceNow.
  • Can start immediately and work 24x7 schedule.

 

Job Description

Job Description

  • Incident Management
  • Incident Recording and Tracking
  • Triage and Priority Assessment
  • Initial Support
  • Issue Escalation and Stakeholder Communication
  • Incident Documentation
  • Application Monitoring
  • Alert Management
  • Regular Maintenance
  • User Support and Training
  • Support End Users and Documentation
  • Compliance and Security
  • Implement security best practices when managing user data, accessing application and addressing security related incidents.

Skills Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • College Graduate

What this jobs offers

Information Professionals Inc. About Information Professionals Inc. Read more about Us

Qualifications:

  • Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably with 6 months experience with insurance and financial industry.
  • Knowledgeable with ticketing systems such as Remedy and ServiceNow.
  • Can start immediately and work 24x7 schedule.

Job Description

  • Incident Management
  • Incident Recording and Tracking
  • Triage and Priority Assessment
  • Initial Support
  • Issue Escalation and Stakeholder Communication
  • Incident Documentation
  • Application Monitoring
  • Alert Management
  • Regular Maintenance
  • User Support and Training
  • Support End Users and Documentation
  • Compliance and Security
  • Implement security best practices when managing user data, accessing application and addressing security related incidents.

  • Information Professionals Inc.
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