Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably with 6 months experience with insurance and financial industry.
Knowledgeable with ticketing systems such as Remedy and ServiceNow.
Can start immediately and work 24x7 schedule.
Job Description
Job Description
Incident Management
Incident Recording and Tracking
Triage and Priority Assessment
Initial Support
Issue Escalation and Stakeholder Communication
Incident Documentation
Application Monitoring
Alert Management
Regular Maintenance
User Support and Training
Support End Users and Documentation
Compliance and Security
Implement security best practices when managing user data, accessing application and addressing security related incidents.
Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably with 6 months experience with insurance and financial industry.
Knowledgeable with ticketing systems such as Remedy and ServiceNow.
Can start immediately and work 24x7 schedule.
Job Description
Incident Management
Incident Recording and Tracking
Triage and Priority Assessment
Initial Support
Issue Escalation and Stakeholder Communication
Incident Documentation
Application Monitoring
Alert Management
Regular Maintenance
User Support and Training
Support End Users and Documentation
Compliance and Security
Implement security best practices when managing user data, accessing application and addressing security related incidents.
Job search made easier right!? You will now begin the Instant Assessment of Information Professionals Inc.. They are looking for people like you but will only know about you once you finish the assessment. Those who finish the assessment quickly, are more likely to get hired! Good Luck from the JobYoDA team!