Job Description

What Customer Operations Support>contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing services to customers relating to order processing; delivery; feedback and complaint; billing, general and product inquiry; order discrepancy; and product returns. Overall, acts as a liaison in problem-solving, research and problem/dispute resolution.

Qualifications

• 2 or more years of experience in working as a front-facing customer representative, in a fast-paced environment, (preferred for internal & required for external)
• Has ability to easily navigate and toggle between screens and systems to research and resolve customer concerns
• Has intermediate knowledge/utilization of MS office applications and productivity tools
• Has intermediate communication skills, both verbal and written
• Has good interpersonal and critical thinking skills
• Is keen to details, has organization skills and sense of urgency

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

Qualification Required

• College Graduate