Job Description

Job Highlights 

• Exposure to the latest cloud technologies from 365 to generative AI to cyber security 
• Formal career path with free qualification training and paid for certifications with Microsoft, CompTIA and other industry recognized platforms. 
• Exceptional company culture. A++ morale score 

The right candidate will:  

•  Resolve level 1 incidents and follow escalation protocols. 
• Provide timely and exception service by communicating with end users and vendors via phone and email. 
• Maintain up to date time entries, records and documentation. 
• Coordinate with Partner on onsite support and client management level requests. 
• Work on Windows, Office, Exchange, On-Premises and Active Directory. 
• Perform Adhoc Tasks – advise on platform downtime, recommend process and policies and report ticket failures. 
• Proactive learning and development to enhance skills. 
• The Helpdesk Analyst is a service delivery function reporting directly to the Regional Manager. 

Skills and Attributes 

• Intermediate desktop computer and network troubleshooting skills 
• Intermediate installation and troubleshooting skills in relation to IT peripherals such as printers, models, smartphones, internet / modem / router. 
• Intermediate knowledge of Microsoft Windows Desktop platforms 
• Intermediate knowledge of Microsoft Office platforms 
• Intermediate knowledge of installing or troubleshooting line of business applications such as accounting software, legal software, project management or ERP platforms 
• Intermediate knowledge of Active Directory. 
• Intermediate knowledge of Microsoft 365 and Office 365 product suites 
• Experience with remote desktop or remote-control tools such as TeamViewer 
• Experience with creating, updating and reviewing documentation and IT / network diagrams. 

Qualifications 

• Minimum IT diploma level education or relevant IT certification 
• Experience in a customer service role such as hospitality or demonstrable training in customer service i.e. call center training. 
• Minimum 2 year in an equivalent customer facing IT support role in a B2B environment. 

What’s In Store For you:  

• Competitive package, we pay based on tenure/experience. 
• Leave Entitlements 
• HMO with Dental Coverage 
• Paid Certifications. 

Ready to make a significant impact in the world of MSP services? Apply now and become a vital part of our passionate team, shaping the future of MSP partnerships globally.  

Note: Apply only when you are from Cebu and if you are willing to go to our onsite office (Philamlife Building) on a daily basis. 

Qualification Required

• Undergraduate