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You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel. Be part of our program and earn 80,000 above monthly! Responsibilities: Manage customer accounts through high level of consultation Directly responsible for selling our products and services Become a product expert that helps advise customers what the best solution to their goals are Answer questions and troubleshoot issues related to customer’s accounts, billing, and products. Meet daily and monthly revenue targets and other metrics related to adherence, and survey scores Field inbound contacts from new and existing customers while working within a non-scripted contact flow WHAT WILL YOU GET? Monthly language allowance HMO + dependent (upon regularization) Refer a Mandarin speaking friend & get cash incentives Requirements: Experience with Sales and Tech service is an advantage Good Customer Service skills to help customers Excellent spoken and written communication Strong interpersonal skills to include proven rapport building and sales techniques