Job Description

As an Inbound Voice Consultant, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone or chat. You are also expected to: KEY RESPONSIBILITIES: Resolve customer issues and upsell; Identify and relate with various customer needs and scenarios; Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner; Remain updated in client and industry led processes, technology applications, utilities, and products; Utilize various client based tools and applications for customer management and servicing; Transfer customers to appropriate departments when required; Conduct data entry, documentation, and case management; Work and partner with others within a team-based environment; and Achieve and maintain required metrics and goals. MINIMUM QUALIFICATIONS: Finished at least 2 years in college (or High School Graduate + relevant work experience) At least 1 year of work experience within the same industry Excellent English verbal and written communication skills Excellent computer skills (Internet and website technologies) Strong background in Sales Willing to work in night shift or shifting schedule/ Holidays/Weekends Good customer service and problem solving skills

Qualification Required

• High School Graduate