Team Leader | Onsite BGC, Taguig Eastvantage Business Solutions Inc. - Main Office - Team Leader | Onsite BGC, Taguig

Location 24th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila

Job Pitch

At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.

Job Description

About the role: Assign tasks, disseminate information and process updates to the team members. Analyze volume of calls, emails and chat on a daily basis to ensure desired program targets are achieved. Conduct weekly and quarterly meetings with other departments like Training, Quality, work force teams to review performance on both Program and people metrics like attendance, attrition, adherence, OT, etc. Present reports for business reviews. Prepare reports on top and bottom performers and cross-checks this with overall metrics for the account / program. Position requirements: With strong customer service background (Insurance Experience is required). Preferably at least 2 years and up experienced employees specializing in Insurance / Healthcare Account/s. Analytical & Leadership skills Candidate must possess at least a Bachelor’s Degree / College Degree, any field. Manages and oversees the activities of the team, ensuring that each individual performs at the par standards set by the company and the client.

Skills Required

  • Strong Communication Skills
  • Attention to Detail
  • Open to Flexible Schedules
  • Analytical Skills
  • Problem Solving Skills

Qualification Required

  • Undergraduate

What this jobs offers

Eastvantage Business Solutions Inc. - Main Office About Eastvantage Business Solutions Inc. - Main Office Read more about Us

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