Service Desk | Senior Technical Process Executive | BGC BGC - Service Desk | Senior Technical Process Executive | BGC

Location 19th Floor BGCC Tower 30th Street 11th Avenue Taguig City

Job Description

Key Responsibilities: • Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users. • Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products. • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. • Escalates complex problems to higher level within organization. Key Requirements: • At-least 1 year complete or graduate of any field. • Must have at least 18 months BPO experience in doing technical support or service desk. • Working knowledge on Windows, Mac, ITSM, Network, Application and Infrastructure. • Experience on Ticket Analysis and understanding issue trends. • Excellent interpersonal, communication and analytical skills. • Ability to multi-task in a fast pace environment and must be willing to work onsite.

Skills Required

  • Strong Communication Skills

Qualification Required

  • Undergraduate

What this jobs offers

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We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age, race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.

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