Northgate Cyberzone Northgate Avenue, Alabang, Muntinlupa, Metro Manila, Philippines
Is Outperformance in your DNA? Apply now & Be part of our Global growth & transformation! Hiring for our Alabang Quality Team!
Job Description • Driving Six Sigma and Lean Deployment • Driving SLA adherence / Customer CTQ • Ensuring all parameters are met and corrective and preventive actions are taken • Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores • Driving inputs from VOC/ CSAT / NPS for improvements • Contribute and present in client/customer reviews/meetings • Adhere to compliance to Quality standards (ISO) • Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQC¿s) • Follow appraisal and feedback mechanism • Initiate and best practice sharing across the team • Driving people development by aligning to the Quality DNA program • Adherence and completion of WNS Quality Role Roadmap requirements. • Will also manage a team of Quality Analysts and will be responsible for coaching, mentoring and guiding the team to achieve quality goals and targets Qualifications • College Graduate • 3 years Experience as Quality Manager • System Working Knowledge Required: Basic Computer Knowledge (Citrix, Aduc, Windows Os, Basic Internet and Web-Based Applications • Black Belt Certified Preferred – However Green Belt Certified & Black Belt Trained Mandatory. • Should Possess Good Analytical Skills, Communication And Negotiation Skills. • Willing To Travel Across Sites & Locations Within The Country Or Abroad • Accuracy & Integrity In Data Handling • Excellent Knowledge Of Excel, Word, Power Point & Minitab. • Must be willing to work onsite Benefits • Free HMO from Day 1, including your dependent • In house training • Annual Appraisal • Annual Bonus • Learning and Development opportunities