G/F One Julia Vargas, Ortigas Home Depot Complex, Julia Vargas Avenue, Pasig City
Incumbents may perform some or all of the following duties: Under limited supervision, prepare and maintain statistical reports used in management decision-making. Investigate and analyze data and decide upon alternatives to complete assignments. Assemble and assess statistical information from system databases and other sources. Independently plan, prepare and maintain business unit reports critical to organizational success/profitability and meeting client expectations. Investigate, analyze and assess trends and campaign/brand activity. Monitor, evaluate and assess unit productivity on a daily basis. Communicate directly with supervisor and/or manager regarding agent standards/productivity. Provide associate count support for planning and scheduling. Communicate with manager on a daily basis to resolve problems/issues, assess forecasts and maximize efficiency. Schedule and attend weekly forecast meetings. May reconcile Kronos and provide information to manager. Review accuracy/punches and resolve any related problems with supervisor or manager. May track and record attendance, tardies and attrition on a daily basis. Make supervisor aware of occurrences (corrective action/counseling to be delivered by supervisor). Produce and post weekly associate schedules. Additional Operations support duties as assigned.
Sitel Group® and SYKES are now Foundever™. Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.? Mission: At Foundever™, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.Read more about Us