Concentrix, Eastwood Avenue, Bagumbayan, Quezon City, Metro Manila, Philippines
GET TO KNOW THE DREAM JOB A Technical Support Representative is in charge of providing exceptional IT support to the clients of the biggest global brands. WHAT YOU NEED TO KNOW ABOUT THE DAY-TO-DAY TASKS OF A TECHNICAL SUPPORT REPRESENTATIVE • Answering incoming calls from customers • Sorting out customers’ inquiries or requests • Ensuring that customers’ requests are managed in an appropriate and timely manner • Developing, organizing, and maintaining accurate files • Maximizing different Concentrix and client-based tools and applications for customer management and servicing • Delivering a high caliber of service in a friendly, confident, and informed manner YOU ARE A PERFECT FIT FOR THE POSITION IF YOU: • Are a High School graduate • Have at least six (6) months BPO experience • Have good English communication skills • Have excellent customer service, problem-solving, and multitasking skills • Have superb computer skills • Are willing to work in shifting schedule HAVE A GLIMPSE OF WHAT AWAITS YOU! • Paid training • Competitive salary plus allowances • Monthly performance incentives • Leave Credits • Insurance Coverage • HMO • Career development and advancement opportunities What are you waiting for? #JoinCNXC now and let’s be #DifferentTogether!