Customer Service Representative | Local Account Eastvantage Business Solutions Inc. - Main Office - Customer Service Representative | Local Account

Location 24th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila

Job Pitch

At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.

Job Description

About the role: Interact with customers and immediately get the context of the concern and/or request Ability to switch effortlessly between channels (phone/video call, email, live chat, co-browsing, and social media) and be the single point of contact for all inquiries Research all the possible ways to provide solutions and quickly come up with a solution In cases that are highly technical or require decision-making, the representative should be able to escalate to the appropriate teams and ensure the resolution of the case Performed administrative tasks, such as maintaining records and handling any changes in the policy Ensures all compliance requirements are satisfied Meet and maintain daily and monthly service level standards Position requirements: Bachelor’s degree Must have excellent communications skills at least 6 months of experience in the insurance industry and customer support experience HOWEVER it can be waived if you have an excellent communication skills. Familiar with Omnichannel CRM systems and practices Knowledge of insurance investment business as an asset Proficient in MS Office Applications (Word, PowerPoint, and Excel)

Skills Required

  • Strong Communication Skills
  • Analytical Skills

Qualification Required

  • No Requirement

What this jobs offers

Eastvantage Business Solutions Inc. - Main Office About Eastvantage Business Solutions Inc. - Main Office Read more about Us

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