Customer Experience Representative | Social Media Account TDCX (Manila) - Customer Experience Representative | Social Media Account

Location 21F Robinsons Cyberscape Gamma, Ortigas Center, Pasig, Metro Manila, Philippines

Job Description

What is your mission? - You will help us deliver excellent service to our partner brands by performing these tasks: • Provide post-sales customer service and/or troubleshooting support to the client's B2B customers. • Support advertising customers and deliver consultative support. • Perform data analysis to improve customer's advertising experience and ensure higher ROI. • Gather client and partner feedback to enhance ad products and overall customer experience. Who are we looking for? • Senior High School Graduate (new curriculum K-12). • Must have at least 2 years combined experience of the following: - Voice + Tech + Chat OR - Voice + Tech + Email • Should have an experience working directly with clients working in B2C environment. • Strong verbal and written English communication skills. • Amenable to work in rotating shifts (morning, mid, & night shifts). • Can work in Ortigas Center, Pasig City.

Skills Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • High School Graduate

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