CUSTOMER ACCOUNT SPECIALIST Concentrix Bridgetowne - CUSTOMER ACCOUNT SPECIALIST

Location Bridgetowne, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Job Description

• Researching & Providing Proper Resolution to Requests Received through the Inbound Customer Service Group • Adhere to Call Handling Process in Gathering Complete Information, Engaging the Customers, and Delivering an Outstanding Service and FCR in all Transactions • Answer Inbound Calls to Process Return Authorizations and Create Incidents/Credit Memos as Needed • Provide Support to Pre-Sales and Post-Sales Activities basis the Approved Policies/Guidelines of the Company

Skills Required

  • Creative Thinker
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate

What this jobs offers

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