CSR Sales and Retail Account | Php 18k Monthly Alorica - Ilocos - CSR Sales and Retail Account | Php 18k Monthly

Location Centennial Arena, Ablaw Ave., Laoag, Ilocos Norte and VYV Building Valdez Cente,r Brgy 1 San Francisco San Nicolas, Ilocos Norte

Job Description

This is a general customer service position which varies from telco services, retail services to product activations. • Talk to customers over the phone to resolve their questions or concerns • Accurately document and update customer records in the computer system • Upsell products or services to customers, if appropriate • Escalate customer complaints and/or calls to your manager when necessary

Skills Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate

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