Job Description

Main Accountabilities: As a service representative you will: • Receive telephone calls regarding inquiries from our customers • Get on 3 concurrent chat sessions with customers • Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives • Use on-line systems to gather information required and resolve issues • Track, monitor and resolve customer requests • Provide superior customer service by being proactive in meeting customer needs • Commitment to a scheduled environment • Available to work overtime during the peak periods • Flexibility to work during standard hours of operation…. working night shifts • Contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs

Qualification Required

• Undergraduate