Job Description

JOB QUALIFICATIONS: • A graduate of any 4-year course or has completed 2 years in college • Preferably has at least 6 months BPO (voice) experience • Ability to multi-task • Must be willing to report onsite • Must be willing to work on shifting schedules ROLE AND RESPONSIBILITIES • You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims. • You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider. • You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed. • You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work.SM Our Career Centers are now open for onsite hiring! Recruitment hours: Weekdays, 10:00am to 5:00pm. Bring at least one (1) government ID and vaccination card. GF Science Hub Tower 3, McKinley Taguig GF Bldg. N, UP Ayala Techno Hub, Quezon City 12 F Vector 3 Bldg., Northgate Alabang 7th Flr, Calyx Centre, Cebu IT Park, APAS Cebu

Qualification Required

• College Graduate