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Apply for Phone ScreeningTechnical Support Representative
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Robinsons Cyberscape Beta, Ruby Rd, Ortigas Center, Pasig, Metro Manila
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50 Openings
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> 2 yr
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23k/Month
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23000/Month
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Confidential
Job Pitch
We are seeking for experienced Level 2 Helpdesk / Technical Support agents to join our growing team for immediate start. Full training is provided with the job. Huge opportunity for professional growth.
Job Description
• Answering Incoming calls - Troubleshooting, PSTN, ADSL, NBN Data and IP • Based Telephony with customers. • Moves adds changes, Configuring of Routers and IP Based systems. • Fault logging with extend carriers • Monitors and communicates with partners on order progress and escalations • Management of Open tickets and customer followup • Actioning Customer Service Email Dropbox requests • Live chat interactions with customers • 9 hour work days during Hours of Operation between 4.00am to 7pm Monday to Friday, Weekend shifts between 6:00am to 7:00pm. 5 shifts per week
Skill Required
- Creative Thinker
- Problem Solving Skills
- Analytical Skills
- Calm Under Pressure
- Open to Flexible Schedules
- Attention to Detail
- Empathetic to Customers
- Positive Attitude
- Strong Communication Skills
Qualification Required
- College Graduate
Top Picks
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Work From Home
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Day 1 HMO
Allowances And Incentives
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Monthly Performance Incentive
Medical Benefits
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Medicine Reimbursement
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Life Insurance
Day 1 HMO
Day 1 HMO for Dependent
Free Food
Joining Bonus
