Job Pitch

We are seeking for experienced Level 2 Helpdesk / Technical Support agents to join our growing team for immediate start. Full training is provided with the job. Huge opportunity for professional growth.

Job Description

• Answering Incoming calls - Troubleshooting, PSTN, ADSL, NBN Data and IP • Based Telephony with customers. • Moves adds changes, Configuring of Routers and IP Based systems. • Fault logging with extend carriers • Monitors and communicates with partners on order progress and escalations • Management of Open tickets and customer followup • Actioning Customer Service Email Dropbox requests • Live chat interactions with customers • 9 hour work days during Hours of Operation between 4.00am to 7pm Monday to Friday, Weekend shifts between 6:00am to 7:00pm. 5 shifts per week

Skill Required

• Creative Thinker
• Problem Solving Skills
• Analytical Skills
• Calm Under Pressure
• Open to Flexible Schedules
• Attention to Detail
• Empathetic to Customers
• Positive Attitude
• Strong Communication Skills

Qualification Required

• College Graduate