Acquire Ortigas

Technical Support Representative

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Technical Support Representative

  • Robinsons Cyberscape Beta, Ruby Rd, Ortigas Center, Pasig, Metro Manila

  • 50 Openings

  • > 2 yr

  • 23k/Month

  • 23000/Month

  • Confidential

Job Pitch

We are seeking for experienced Level 2 Helpdesk / Technical Support agents to join our growing team for immediate start. Full training is provided with the job. Huge opportunity for professional growth.

Job Description

• Answering Incoming calls - Troubleshooting, PSTN, ADSL, NBN Data and IP • Based Telephony with customers. • Moves adds changes, Configuring of Routers and IP Based systems. • Fault logging with extend carriers • Monitors and communicates with partners on order progress and escalations • Management of Open tickets and customer followup • Actioning Customer Service Email Dropbox requests • Live chat interactions with customers • 9 hour work days during Hours of Operation between 4.00am to 7pm Monday to Friday, Weekend shifts between 6:00am to 7:00pm. 5 shifts per week

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • College Graduate
Top Picks
  • Work From Home
  • Day 1 HMO
Allowances And Incentives
  • Monthly Performance Incentive
Medical Benefits
  • Medicine Reimbursement
  • Life Insurance

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