Robinsons Cyberscape Beta, Ruby Rd, Ortigas Center, Pasig, Metro Manila
50 Openings
> 2 yr
23k/Month
Basic Salary : 23000/Month
Total Guaranteed Allowance : Confidential
We are seeking for experienced Level 2 Helpdesk / Technical Support agents to join our growing team for immediate start. Full training is provided with the job. Huge opportunity for professional growth.
• Answering Incoming calls - Troubleshooting, PSTN, ADSL, NBN Data and IP • Based Telephony with customers. • Moves adds changes, Configuring of Routers and IP Based systems. • Fault logging with extend carriers • Monitors and communicates with partners on order progress and escalations • Management of Open tickets and customer followup • Actioning Customer Service Email Dropbox requests • Live chat interactions with customers • 9 hour work days during Hours of Operation between 4.00am to 7pm Monday to Friday, Weekend shifts between 6:00am to 7:00pm. 5 shifts per week
Work From
Home
Day 1
HMO
Monthly
Performance Incentive
Medicine
Reimbursement
Life
Insurance
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