Technical Support Representative

Acquire Ortigas

Acquire BPO

Robinsons Cyberscape Beta, Ruby Rd, Ortigas Center, Pasig, Metro Manila

50Openings

> 2 yr

23k/Month

Basic Salary : 23000/Month

Total Guaranteed Allowance : Confidential

Job Pitch

We are seeking for experienced Level 2 Helpdesk / Technical Support agents to join our growing team for immediate start. Full training is provided with the job. Huge opportunity for professional growth.

Job Description

• Answering Incoming calls - Troubleshooting, PSTN, ADSL, NBN Data and IP • Based Telephony with customers. • Moves adds changes, Configuring of Routers and IP Based systems. • Fault logging with extend carriers • Monitors and communicates with partners on order progress and escalations • Management of Open tickets and customer followup • Actioning Customer Service Email Dropbox requests • Live chat interactions with customers • 9 hour work days during Hours of Operation between 4.00am to 7pm Monday to Friday, Weekend shifts between 6:00am to 7:00pm. 5 shifts per week

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • College Graduate

Top Picks

  • Day 1
    HMO

  • Allowances and Incentives

  • Monthly
    Performance Incentive

  • Medical Benefits

  • Medicine
    Reimbursement

  • Life
    Insurance