Concentrix Bridgetowne

Pre-sales Technical Support

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Pre-sales Technical Support

  • Bridgetowne, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

  • 5 Openings

  • > 1 yr

  • 30k/Month

  • 30000/Month

  • Confidential

Job Pitch

Job Description: To provide consultation, design services, and pre-sales technical support to sales teams and resellers via email or phone focusing on Cisco products

Job Description

Functional/Technical Responsibilities: Responsible for but, not limited to the Cisco architecture; Routing and Switching and/or DataCenter technology Provide pre-sale design, building and validating Cisco BoMs Consult with our customers to recommend networking solutions, server, and/or storage Utilize manufacturer provided tools to validate complete / compatible parts lists for our customers Provide answers on general pre-sales questions based on the information provided by the vendor/manufacturer Provide the exact or closest comparable item(s) / part(s) based on product description and specification Explain the features and advantages of the product Provide side-by-side comparison with other competing products or brands/vendors. Conducts assurance for technical validation and configuration approval Performs other tasks that may be assigned by management from time to time. Adheres to the Service Level Agreement and log all calls.

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • High School Graduate
Top Picks
  • Joining Bonus
  • Work From Home
Allowances And Incentives
  • Monthly Performance Incentive
Medical Benefits
  • Medicine Reimbursement
  • Maternity Assistance

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