MOA, Pasay

Hotel Reservations Specialist | Hybrid | Fixed Morning Shift

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Hotel Reservations Specialist | Hybrid | Fixed Morning Shift

  • TwoE-com Center, Mall of Asia Complex, Pasay

  • 7 Openings

  • All Tenure

  • 25k/Month

  • 25000/Month

  • Confidential

Job Pitch

It's not a job. It's an adventure. Founded in 2006, MicroSourcing is one of the leading offshoring and outsourcing solutions providers in the Philippines. Voted Best Non-Voice Excellence Company of the Year in 2014, we are not your average BPO. We cater to multinational organizations that operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career. MicroSourcing is 100% owned by Probe CX, one of Australia’s fastest-growing offshoring solutions and customer engagement firms with over 18,000 employees across 5 countries. What to look forward: - Onsite training; hybrid work setup - MOA, Pasay site - Fixed morning shift schedule

Job Description

As a Reservation Agent, your role is to: - Handle reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilization of and adherence to the Quality guidelines as required by Clients - Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check-in/check-out times, etc - Vigilant yield management - sell within rate ranges and ensure the highest rate achievable is sold. Sell peak rates at every available opportunity. Sell from the highest room category down on every enquiry - Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets - Sell all rooms at a rate that maximizes owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc - Monitor last room availability & advise Rate Loaders to Stop Sell allocations of last rooms available through channel manager SiteMinder - Monitor all waitlisted reservations in CMS for assigned property – shuffle the reservations chart & allocate rooms where possible + hold rooms where necessary - Track sales promotions/advertising in CMS as required & advised in Promotional Advice - Ensure all marketing information (source, region, market and origin fields) is entered correctly to ensure the effective tracking and reporting of the information rereports - Send daily reports to supervisors of all statistical information as required in the policies and procedures - Enter confirmed reservations into CMS, ensuring all Guest Information & Data Fields are accurate To be a Reservation Agent, you need: - At least 2nd year College Level of any Business, Hospitality or Communications course - 2-3 years of relevant Customer Service, Sales or Hospitality experience, preferably in a BPO set-up - Knowledge of Computer applications - Proficiency with MS Office applications and other call center-specific software/systems - Excellent English oral and written communication skills

Skill Required

  • Attention to Detail
  • Empathetic to Customers
  • Strong Communication Skills

Qualification Required

  • Undergraduate
Top Picks
  • Day Shift
Medical Benefits
  • Medicine Reimbursement

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