Be a Customer Service Representative in Taguig Site! Retirement Plan + DAY 1 HMO

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Be a Customer Service Representative in Taguig Site! Retirement Plan + DAY 1 HMO

  • GF Science Hub 3, Campus Corner Turin Street, McKinley Hill, Taguig City

  • 50 Openings

  • > 6 months

  • 26k/Month

  • 26000/Month

  • Confidential

Job Pitch

Be a Customer Service Representative in Taguig Site! Retirement Plan + DAY 1 HMO

Job Description

JOB QUALIFICATIONS: • A graduate of any 4-year course preferably has at least 6 months BPO (voice) experience • High school graduate with at least 24 months BPO (voice) experience • Ability to multi-task • Must be willing to report onsite • Must be willing to work on shifting schedules WHAT WE OFFER: • Earn 2 milestone salary increases on your first year • New hires will get two salary increases on the first year • You'll get salary increase on your 6th month and after 12 months • Market Competitive Pay Levels • Retirement Plan • Medical Plan (HMO) from Day 1 of employment • Dental, Medical, and Optical Reimbursements • Life and Disability Insurance • Paid Time-Off Benefits • Sick Leave Conversion • Tuition Fee Reimbursement • Employee Assistance Program (EAP) • Annual Performance Based Merit Increases • Employee Recognition • Training and Staff Development • Employee Referral Program • Employee Volunteerism Opportunity • All Mandatory Statutory Benefits ROLE AND RESPONSIBILITIES • You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims. • You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider. • You will intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed. • You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate
Top Picks
  • Day 1 HMO
Allowances And Incentives
  • Retirement Benefits
Medical Benefits
  • Free HMO for Dependents
  • Critical illness Benefits
  • Life Insurance
  • Maternity Assistance

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