19th Floor BGCC Tower 30th Street 11th Avenue Taguig City
> 1 yr
Are you ready to make an impact? Join Infosys BPM and jumpstart your career! Job Highlights HMO for Employee and 2 Dependents (Day 1) Quarterly performance bonus Outstanding career development opportunities & fast track career
Key Responsibilities: • Responding to queries and providing assistance for questions and problems. • Following up with customers to ensure full resolution of issues. • Running reports to analyze common complaints and problems. • Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions. Key Requirements: • At least 18 months of working experience in the related field is required for this position. • At-least 1 year complete or graduate of any field. • Proficient in English and must have very good communications skills. • Good problem solving skills. • Familiarity on Customer Service skills and etiquette. • Applicants must be willing to work in BGC.