5th, 6th and 7th Floors, Vector Two, Northgate Avenue, Alabang, Muntinlupa, 1781 Metro Manila, Philippines
> 1 yr
Are you ready to make an impact? Join Infosys BPM as an IT Service Desk and jumpstart your career! HMO for Employee and 2 Dependents (Day 1) Quarterly performance bonus. Outstanding career development opportunities & career progression
Required to support Service Desk Clients and the contractual service level in the achievement of prompt response, high level customer service and technical first contact support. They will also be required to assist with managing escalated user issues and creation of updates to process the procedure documentation as required. Key Responsibilities: • Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users. • Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products. • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. • Escalates complex problems to higher level within organization. Key Requirements: • At-least 1 year complete or graduate of any field. • Must have at least 18 months BPO experience in doing customer service, preferably with technical support or helpdesk. • Working knowledge on Software and Application issues.• Experience on Ticket Analysis and understanding issue trends. • Excellent interpersonal, communication and analytical skills. • Ability to multi-task in a fast pace environment and must be willing to work on shifting schedules and be assigned in Alabang.