Service Desk | Technical Support | Helpdesk | BGC Site

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Service Desk | Technical Support | Helpdesk | BGC Site

  • 19th Floor BGCC Tower 30th Street 11th Avenue Taguig City

  • 60 Openings

  • > 1 yr

  • 28k/Month

  • 28000/Month

  • Confidential

Job Pitch

Are you ready to make an impact? Join Infosys BPM as Service Desk – Senior Technical Process Executive and jumpstart your career! Job Highlights HMO for Employee and 2 Dependents (Day 1) Quarterly performance bonus Outstanding career development opportunities & fast track career

Job Description

Key Responsibilities: • Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users. • Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products. • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. • Escalates complex problems to higher level within organization. Key Requirements: • At-least 1 year complete or graduate of any field. • Must have at least 18 months BPO experience in doing technical support or service desk. • Working knowledge on Windows, Mac, ITSM, Network, Application and Infrastructure. • Experience on Ticket Analysis and understanding issue trends. • Excellent interpersonal, communication and analytical skills. • Ability to multi-task in a fast pace environment and must be willing to work on shifting schedules and be assigned in BGC

Skill Required

  • Strong Communication Skills

Qualification Required

  • Undergraduate
Top Picks
  • Day 1 HMO
  • Day 1 HMO for Dependent
Allowances And Incentives
  • Monthly Performance Incentive
Medical Benefits
  • Medicine Reimbursement
  • Critical illness Benefits

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