Concentrix, Eastwood Avenue, Bagumbayan, Quezon City, Metro Manila, Philippines
> 6 months
• Paid training • Competitive salary • Monthly performance incentives • Benefits after six (6) months • Vacation entitlement upon hire • Career pathing and advancement opportunities
JOB SPECIALIZATION: Technical Support Representative WHO WE ARE Concentrix is a multi-awarded CX (Customer Experience) Solutions company that prides itself on being FANATICAL towards its clients and staff. We aim to provide exceptional service to customers and extend career success to employees. #JoinCNXC #DifferentTogether GET TO KNOW THE DREAM JOB A Technical Support Representative is in charge of providing exceptional IT support to the clients of the biggest global brands. WHAT YOU NEED TO KNOW ABOUT THE DAY-TO-DAY TASKS OF A TECHNICAL SUPPORT REPRESENTATIVE • Answering incoming calls from customers • Sorting out customers’ inquiries or requests • Ensuring that customers’ requests are managed in an appropriate and timely manner • Developing, organizing, and maintaining accurate files • Maximizing different Concentrix and client-based tools and applications for customer management and servicing • Delivering a high caliber of service in a friendly, confident, and informed manner YOU ARE A PERFECT FIT FOR THE POSITION IF YOU: • Are a High School graduate • Have at least six (6) months BPO experience • Have good English communication skills • Have excellent customer service, problem-solving, and multitasking skills • Have superb computer skills • Are willing to work in shifting schedule HAVE A GLIMPSE OF WHAT AWAITS YOU! • Paid training • Competitive salary plus allowances • Monthly performance incentives • Leave Credits • Insurance Coverage • HMO • Career development and advancement opportunities What are you waiting for? #JoinCNXC now and let’s be #DifferentTogether!