11/F Bonifacio One Technology Tower, BGC, Taguig
> 1 yr
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
The Specialist - Service Desk Analyst will be the first point of contact via phone, email, and chat to provide first level of support through assistance or rapid restoration of normal services to the Everise Enterprise users. Handling the resulting Incidents or Service Requests, using the Incident Management and Request Fulfillment processes, in line with Service Desk objectives. Qualifications: • Minimum1 year experience in a professional Service Center environment providing IT support over the phone and via e-mail • Experience with Service Desk ticketing systems (Service Center Manager, Remedy, Service-Now, etc.) • This includes basic networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS https://customercontactchannels.wd1.myworkdayjobs.com/en-US/C3Careers/jobs/details/Specialist---Service-Desk-Analyst_R0009025?q=service%20desk&Location_Country=e56f1daf83e04bacae794ba5c5593560