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Training Officer

  • 11/F Bonifacio One Technology Tower, BGC, Taguig

  • 1 Opening

  • > 1 yr

  • 35k/Month

  • 35000/Month

  • Confidential

Job Pitch

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Description

Job Responsibilities: • Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures • Proficient and comfortable in training in a remote virtual training environment or brick and mortar • Ability to train and facilitate via Adobe Connect – or similar remote training platform and traditional Brick and Mortar environment • Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance • Partner with clients in curriculum design and modification. Develop associated supporting materials. • Ability to train to adult learning styles virtual and brick and mortar • Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives • Prepare lesson plans and course agenda for each training class • Conduct proficiency evaluations and certify trainees for the programs to which they are assigned • Execute nesting or on the job training excellence with results • Ability to train class sizes anywhere from 10 to 100 learners • In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance • Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams • Ensure trainees are successful for production environment and long-term retention • While not training, trainer could be asked to take phone calls or support op

Skill Required

  • Strong Communication Skills

Qualification Required

  • High School Graduate
Top Picks
  • Day 1 HMO
  • Work From Home
Medical Benefits
  • Medicine Reimbursement
  • Critical illness Benefits

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