Eastvantage Business Solutions Inc. - Main Office

Customer Service Representative (Life Insurance Account)

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Customer Service Representative (Life Insurance Account)

  • 24th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila

  • 5 Openings

  • < 6 months

  • 0.001k/Month

  • 1/Month

  • Confidential

Job Pitch

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Job Description

Job Description Responsibilities and Duties Interact with customers and immediately get the context of the concern and/or request Ability to switch effortlessly between channels (phone/video call, email, live chat, co-browsing, and social media) and be the single point of contact for all enquiries Research all the possible ways to provide solutions and quickly come up with a solution Cases that are highly technical or requires decision making, the representative should be able to escalate to the appropriate teams and ensure resolution of the case Performed administrative tasks, such as maintaining records and handling any changes in the policy Ensures all compliance requirements are satisfied Meet and maintain daily and monthly service level standards Minimum Qualifications Skills Required: Effective communication skills that creates emotional connection with the customer Strong customer service abilities Ability to provide a proactive support High analytical skills High attention to detail Ability to multi-task, prioritize, and manage time effectively Qualifications Bachelor’s degree at least 6 months experience in insurance industry and customer support experience Familiar with Omnichannel CRM systems and practices Knowledge of insurance investment business an asset Proficient in MS Office Applications (Word, PowerPoint and Excel)

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • No Requirement
Top Picks
  • Day 1 HMO
  • Work Hybrid
Medical Benefits
  • Medicine Reimbursement
  • Life Insurance

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