Eastwood

Client Experience Team Lead

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Client Experience Team Lead

  • 1880 Eastwood Avenue, Bagumbayan, Quezon City, Metro Manila, Philippines

  • 5 Openings

  • All Tenure

  • 40k/Month

  • 40000/Month

  • Confidential

Job Pitch

Be part of our Client Experience Leadership Team! What's in it for you? - Competitive salary package - Full-time employment - Job stability - Work-life balance - Exciting benefits such as a Retirement plan with investment HMO, Life insurance

Job Description

Key Responsibilities and Accountabilities - Regularly coordinate with the client regarding the status of the offshore team - Implement and monitor KPIs set by the client or MS - Monitor the team’s performance - Conduct coaching sessions and issue corrective actions - Monitor and track the daily attendance - Implement policies, deadlines, and standards set by the client - Handle complaints and queries from all staff - Provide day-to-day operational support - Resolve minor client and staff issues - Report to the Operations Manager and VP of Operations - Disseminate information to employees like updates on policies and company events. - Create, maintain and administer schedules for outsourced staff, in coordination with the client - Prepare and maintain statistical reports used in management decision-making – particularly attendance reports and trends, schedule adherence, and other reports that may be useful in operations planning and management - Develop reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results Qualifications: - At least 1-year of experience in managing a team as a lead or supervisor - Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers - Excellent computer proficiency (MS Office – Word, Excel, Outlook, and Powerpoint) - Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service - Graduate of any bachelor's degree, graduate studies will be an advantage

Skill Required

  • Problem Solving Skills
  • Analytical Skills
  • Strong Communication Skills

Qualification Required

  • College Graduate
Top Picks
  • Day 1 HMO
Medical Benefits
  • Medicine Reimbursement

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