Concentrix Eastwood Libis

IT Service Desk Support/Technical Support

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IT Service Desk Support/Technical Support

  • Concentrix, Eastwood Avenue, Bagumbayan, Quezon City, Metro Manila, Philippines

  • 20 Openings

  • > 1 yr

  • 35k/Month

  • 35000/Month

  • Confidential

Job Pitch

Job Summary: Under General Supervision, the Service Desk Support I will provide First Line Assistance for Client(s), following Existing Processes to Document and/or Resolve Technical Issues - Relating to Hardware, Software, Network, or General Computer Usage through various Contract Methods. The incumbent is expected to Troubleshoot, Diagnose, and Resolve Application Issues following Standard Operating Procedures and with the Use of Available Knowledge-Support Tool(s).

Job Description

Essential Duties and Responsibilities: • Log all Client Contact(s) -- Calls, Emails, Web Forms, Chat Sessions, Or Voicemails into the Appropriate Ticketing Tool • Troubleshoot, Diagnose, and Resolve Application Issue(s) Following Standard Operating Procedures and; w/ the Use of Available Knowledge-Support Tool(s) - Escalate Issue(s) or Situations/Problems Requiring Urgent Attention To Level II Analyst/Support, Team Leads, or Service Desk Managers • Basis Standard Process: Route all Ticket(s) that Cannot be Resolved at the Desk to Appropriate Assignment, Owner(s) or Resolver Groups; Collaborate Effectively with All Service Desk Team Members, to Resolve and Document Unfamiliar Issues and/or Concerns - Participate in Training as Needed

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • High School Graduate
Top Picks
  • Work From Home
Allowances And Incentives
  • Monthly Performance Incentive
Medical Benefits
  • Medicine Reimbursement
  • Maternity Assistance

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