Sutherland Clark

Customer Service Representative

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Customer Service Representative

  • The Plaza Building, Jose Abad Santos Avenue Berthaphil II, Clark Freeport Zone Pampanga 2023

  • 100 Openings

  • > 6 months

  • 22k/Month

  • 22000/Month

  • 2000/Month

Job Pitch

Explore the world of tech! #JoinUs as a Customer Service Associate for our Telco program in Clark and enjoy a 25K SIGN-ON BONUS* when you get hired and start on June.

Job Description

"1. Provides excellent customer service and support to our Premium Telco Account Customers, and partners as required. Use Premium Telco Account tools to assist customers whenever there is a change to an account; plan changes, password resets, cancellations and any other changes. 2. Provides accurate resolution to the customer while utilizing program tool for updated and accurate information. 3. Must be willing to offer customers any/all products that are offered in accordance to the customer’s account to maximize sales and value 4. Accurately documents all actions taken during each transaction with the subscriber. 5. May assist in training new employees. 6. Performs other duties as assigned by management"

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • High School Graduate
Top Picks
  • Day 1 HMO
  • Free Food
  • Joining Bonus
Allowances And Incentives
  • Monthly Performance Incentive
  • Transport Allowance
  • Annual Performance Bonus
  • Free Shuttle
  • Free Parking
Medical Benefits
  • Medicine Reimbursement
  • Critical illness Benefits
  • Maternity Assistance

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