[24]7.ai Robinsons Cybergate

URGENT: CSR post in [24]7.ai Cybergate!

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URGENT: CSR post in [24]7.ai Cybergate!

  • 9F Cybergate Plaza, Cybergate Complex, EDSA corner Pioneer, Mandaluyong City

  • 22 Openings

  • > 6 months

  • 16k/Month

  • 16000/Month

  • 3000/Month

Job Pitch

Delivery Advisor Handling calls related to products that are to be delivered and/or installed.? Giving those members a WoW experience. We must live up to our original commitment(s) by going above and beyond our members' expectations. Installation Advisor Receive inbound calls from members wanting to check the status of their installation provider? Assist members in the return, exchange or cancellation of their installed products/orders? Resolve installation complaints? Handle and/or address misdirected calls

Job Description

Other responsibilities: Save the Member - The overall experience includes managing the experience, managing interactions with business partners (solution specialist, etc.), as well as members, and following up with the member.​ Effective/Professional Resolution - This includes analyzing the situation and making the appropriate decision using FULL empowerment. It also includes escalating appropriate issues that are outside of the scope of your responsibility.​ Save the Sale in a Cost-Effective Way - Using your negotiation skills, work with the member to keep merchandise in the member’s home.​ Compliant to Policies & Procedures - Always follow the policies and procedures when working with a member to find a resolution.​ Work Accuracy - Take the time to properly document your actions. ​

Skill Required

  • Strong Communication Skills
  • Positive Attitude
  • Empathetic to Customers
  • Attention to Detail
  • Open to Flexible Schedules
  • Calm Under Pressure
  • Analytical Skills
  • Problem Solving Skills
  • Creative Thinker

Qualification Required

  • High School Graduate
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Allowances And Incentives
  • Annual Performance Bonus
  • Transport Allowance

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