MOA Complex Pasay

Customer Care Associate

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Customer Care Associate

  • TwoE-com Center, Mall of Asia Complex, Pasay

  • 5 Openings

  • All Tenure

  • 25k/Month

  • 25000/Month

  • Confidential

Job Pitch

What's in it for you? - Competitive salary package - Full-time employment - Job stability - Work-life balance - Exciting benefits such as a Retirement plan with investment HMO, Life insurance - WFH until further notice

Job Description

Microsourcing team is looking for a Customer Care Associate for an Australian after-school client. Overview: Support Camp Australia families with processing bookings, cancellations, and other requests described as Customer Care; Responding to inbound booking-related phone calls from Camp Australia Customers; Responding to booking-related emails from Camp Australia Customers. Responsible Processes: Processing new bookings, cancellations, and booking adjustments; Responding to general inquiries from new and existing parents relating to bookings; Supporting the adoption of the Parent Portal app by promoting the app on all phone calls Qualifications: • 3 years of experience in an inbound Customer Service role highly regarded, • Excellent English communications skills to be able to engage with internal and external stakeholders, • Excellent attention to detail and organizational skills , • Ability to provide high-level customer service to a varied client base, • Ability to contribute to and work well within a large-sized customer care team based remotely

Skill Required

  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • College Graduate
Top Picks
  • Day 1 HMO
Medical Benefits
  • Medicine Reimbursement

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