TDCX (Manila)

Client Service Champion - Social Media (B2B)

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Client Service Champion - Social Media (B2B)

  • 21F Robinsons Cyberscape Gamma, Ortigas Center, Pasig, Metro Manila, Philippines

  • 100 Openings

  • > 2 yr

  • 42k/Month

  • 42000/Month

  • Confidential

Job Pitch

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX - 30K New Hire Performance Bonus* - Get home Up to 1500 eGC when you get hired! - Attractive remuneration, great perks, and performance incentives - Comprehensive medical, insurance, or social security coverage - Premium workspaces - Engaging activities and recognition programs - Strong learning and development plans for your career growth - Positive culture for you to #BeMore at work - Easy to locate area with direct access to public transport - Flexible working arrangements - Be coached and mentored by experts in your field - Join a global company with 26 years of experience and 340+ industry awards

Job Description

What is your mission? You will help us deliver excellent service to our partner brands by performing these tasks: - Provide post-sales customer service and/or troubleshooting support to the client's B2B customers. - Support advertising customers and deliver consultative support. - Perform data analysis to improve customer's advertising experience and ensure higher ROI. - Gather client and partner feedback to enhance ad products and overall customer experience. Who are we looking for? - Bachelors Degree Graduate. - Must have 6 months B2B experience and 2.5 years of solid customer service or technical support experience in a voice account. - With at least 3 years of cumulative BPO experience handling voice, email, and chat. - Online Advertising experience is required. - Strong verbal and written English communication skills. - Amenable to work in rotating shifts (morning, mid, & night shifts). - Can work in Ortigas Center, Pasig City. *Terms and conditions apply

Skill Required

  • Creative Thinker
  • Problem Solving Skills
  • Analytical Skills
  • Calm Under Pressure
  • Open to Flexible Schedules
  • Attention to Detail
  • Empathetic to Customers
  • Positive Attitude
  • Strong Communication Skills

Qualification Required

  • College Graduate
Top Picks
  • Day 1 HMO
Allowances And Incentives
  • Monthly Performance Incentive
  • Annual Performance Bonus

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