Job Pitch

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX - Attractive remuneration, great perks, and performance incentives - Comprehensive medical, insurance, or social security coverage - Premium workspaces - Engaging activities and recognition programs - Strong learning and development plans for your career growth - Positive culture for you to #BeMore at work - Easy to locate area with direct access to public transport - Flexible working arrangements - Be coached and mentored by experts in your field - Join a global company with 26 years of experience and 340+ industry awards

Job Description

What is your mission? You will help us deliver excellent service to our partner brands by performing these tasks: - Handle phone-in/chat enquiries of current and prospective members. - Identify cause of problems and recommend solutions. - Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules. - Maintain member accounts whenever there are changes in their profiles. - Send program-related collaterals and forms. - Advise on latest promotions and mechanics. - Manage feedback/ complaints and liaise with backend support to resolve members’ issues. - Involve in ad-hoc projects. - Meet daily KPI requirement. Who are we looking for? - Completed at least 2 years in college with at least 1 year Customer Service BPO experience. - HRM or Tourism Fresh College Graduates are also welcome to apply. - Experience handling an international airline account is an advantage. - Experience in chat or email support is also an advantage. - Strong verbal and written English communication skills. - Amenable to work in rotating shifts. - Can work in Ortigas Center, Pasig City. -- - Be a part of one of the best companies to work for in Asia - Earn up to 34K - 20K New Hire Performance Bonus* - Enjoy as much as P10k after completing the training! *Terms and conditions apply

Skill Required

• Creative Thinker
• Problem Solving Skills
• Analytical Skills
• Calm Under Pressure
• Open to Flexible Schedules
• Attention to Detail
• Empathetic to Customers
• Positive Attitude
• Strong Communication Skills

Qualification Required

• Associate Degree