Concentrix, SM Cyber West Avenue, Epifanio de los Santos Avenue, Project 7, Quezon City, Metro Manila, Philippines
> 6 months
JOB SPECIALIZATION: Customer Service Representative WHO WE ARE Concentrix is a multi-awarded CX (Customer Experience) Solutions company that prides itself on being FANATICAL towards its clients and staff. We aim to provide exceptional service to customers and extend career success to employees. #JoinCNXC #DifferentTogether GET TO KNOW THE DREAM JOB A Customer Service Representative is responsible for delivering outstanding support to the clients of the biggest and most sought-after brands.
WHAT YOU NEED TO KNOW ABOUT THE DAY-TO-DAY TASKS OF A CUSTOMER SERVICE REPRESENTATIVE • Answering incoming calls from customers • Sorting out customers’ inquiries or requests • Ensuring that customers’ requests are managed in an appropriate and timely manner • Developing, organizing, and maintaining accurate files • Maximizing different Concentrix and client-based tools and applications for customer management and servicing • Delivering a high caliber of service in a friendly, confident, and informed manner YOU ARE A PERFECT FIT FOR THE POSITION IF YOU: • Are a college graduate with or without BPO experience • Have at least six (6) months BPO experience • Have good English communication skills • Have excellent customer service, problem-solving, and multitasking skills • Have superb computer skills • Are willing to work in shifting schedule HAVE A GLIMPSE OF WHAT AWAITS YOU! • Paid training • Competitive salary plus allowances • Monthly performance incentives • Leave Credits • Insurance Coverage • HMO • Career development and advancement opportunities What are you waiting for? #JoinCNXC now and let’s be #DifferentTogether!