24th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila
< 6 months
We are hiring Travel Consultant and earn up to 35.000!
As a Customer Service Agent, your role will be to focus on providing the correct resolutions for both customers and the business. You will handle customer relationships and assist with their individual service needs whilst delivering best-in-class customer service. Job Responsibilities: Ticketing knowledge and work through GDS queues Communicating with airline partners, consolidators, and cross-department when needed. Support our B2B customers in their Business Travels Process ticket issuance, exchanges and refunds in all GDSs (Apollo, Sabre, Amadeus) Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests Effectively answer concerns, inquiries raised via phone, chat, and/or email, providing product and service information, as needed. Resolve problems by applying established TravelPerk policies, procedures, and tactics, and also by thinking out-of-the-box when anything established is not enough Ensure customer satisfaction and provide professional customer support Position requirements: At least 1-2 years of experience and knowledge in using GDS systems such as (Amadeus, Sabre, Apollo etc.) Preferably with experience in a Travel Agency or Airline Excellent communication skills: verbal and written Flexible on work schedules