Microsourcing - Metro Manila

Application Maintenance

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Application Maintenance

  • Metro Manila, Philippines

  • 5 Openings

  • All Tenure

  • 30k/Month

  • 30000/Month

  • Confidential

Job Pitch

Be part of our Application Maintenance Team! Apply now!

Job Description

- Continuous updating, analyzing, modifying, and re-evaluating of the existing software applications - Modifying a software product after delivery to correct faults, as well as to improve performance - Application maintenance and enhancement to existing applications begin with a thorough study of existing applications to identify areas of improvement. - Troubleshoot and resolve issues of moderate complexity across a customer’s application environment. - Utilize ITSM tools to capture, manage and resolve requests, incidents and queries for customer environments - Leverage Knowledge Base Articles to resolve requests, incidents and queries for customers to deliver expected outcomes. -Create and maintain Knowledge Base Articles to assist others in restoring services and reduce the impact of unplanned outages. - Perform troubleshooting for unknown errors - Analyse, interpret and resolve issues as they arise - Escalate requests, incidents and queries to appropriate resolver groups. - Manage and assigned queue for service requests, incidents and query’s in an ITSM tool - Provide triage of support cases, ensuring that are logged with correct attributes - Help design supportable, scalable technology solutions (with TypeScript) based on your evaluation of technical requirements supplied by our clients

Skill Required

  • Strong Communication Skills

Qualification Required

  • College Graduate
Top Picks
  • Day 1 HMO
Medical Benefits
  • Medicine Reimbursement

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