Job Pitch

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

Job Description

As a Customer Service Associate, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates. You are also expected to: Provide an excellent customer service assistance to clients Enjoy a set of Industry-leading benefits Get paid while in training Experience a set of global opportunities Grab not a job, but a promising career MINIMUM QUALIFICATIONS: Finished at least 2 years in college (or High School Graduate + work experience) Excellent English written and verbal communication skills Good knowledge of computers Ability to take the initiative to continuously enhance product, quality and technical skills Ability to support customer concerns via phone or email JOB HIGHLIGHTS: Enjoy a set of Industry-leading benefits Get paid while in training Receive HMO and free dependent Educational support for employees Employee referral incentives Vacation and Sick Leaves We have sites nationwide that can be near your location Stable & secured company Job Types: Full-time, Permanent Benefits: Opportunities for promotion Paid training Schedule: 8 hour shift Rotational shift Supplemental Pay: 13th month salary Overtime pay Performance bonus Education: Senior High School (Preferred) Experience: Customer Service Representative: 1 year (Preferred)

Skill Required

• Creative Thinker
• Problem Solving Skills
• Analytical Skills
• Calm Under Pressure
• Open to Flexible Schedules
• Attention to Detail
• Empathetic to Customers
• Positive Attitude
• Strong Communication Skills

Qualification Required

• No Requirement